A complete example
A Sydney customs brokerage, end to end: AI diagnosis → choose an expert → booking → session summary → rebook, plus what the expert sees for orders and earnings.
Your taskWe are an 8-person customs brokerage in Sydney. Every day we key 40–60 commercial invoices into our customs software by hand and often get unit prices and quantities wrong. We want AI to read the invoices and enter them, with staff only checking the ones that look wrong.
Steps involved
Decide which fields to read
Go through the customs software entry screen and list the fields to read from each commercial invoice (description, quantity, unit price, currency, country of origin, HS code and so on).
Test accuracy on real invoices
Run 20 past invoices from different suppliers and mark where AI often misreads, such as handwritten notes and multi-page tables.
Export in a format the software can import
Turn the results into a CSV the customs software can import, so nobody has to copy and paste.
Design the human review step
Lines with low confidence or totals that do not add up are highlighted automatically for staff to check before submitting.
Estimated expert time
About 3 hours, best split into two sessions: 1.5 hours to agree the fields and get recognition working on sample invoices, then 1.5 hours to connect the import format and the review step.
Prepare before you book
Have these ready so your booked time goes to the parts that are actually hard.
Pick 20 past commercial invoices from different suppliers and in different formats (PDF or photos)
Take a screenshot of the customs software entry screen and mark which invoice item each field comes from
Check whether the customs software can import CSV or Excel and find the import template
Experts you can book
Sorted by open slots, reviews and rate. Your diagnosis is attached to the order, so the expert can skip the background questions.
The diagnosis is AI-generated and only helps you estimate time and choose an expert. The actual time needed depends on the expert's assessment after talking with you.
